Our terms and conditions

1. General

All orders placed with Treehugger Branding Limited ("the Company") are subject to the following terms and conditions. By acknowledging receipt of your order, you accept that these conditions are the exclusive terms governing the contract.

2. Payment Terms.

a. Approved Accounts:

Payment for invoices is due in full within 28 days unless alternative settlement terms have been agreed upon in writing. New accounts require full payment upon order placement, and credit is granted solely at the discretion of the director of finance or head of credit control.

b. Non-Account Payments:

For customers without an approved account, full payment for goods and services is required at the time of order placement. Payment must clear before any goods will be dispatched or services rendered. We accept payments via all major debit and credit card companies, as well as PayPal, Amazon Pay, and Google Pay. BACS payments are also accepted.

3. Passing of Title and Risk

Title and risk of ownership transfer to the customer upon delivery. The Company retains ownership of all goods until full payment is received. Customers are required to keep these items separate from other merchandise and clearly identify them as the property of the Company until full payment is made. Any revenue from the sale of these items must also be held in a separate account on behalf of the Company. In the event of non-payment, the Company reserves the right to repossess the goods without waiving any rights or remedies. Customers hereby grant permission for the Company to enter their property for this purpose.

4. Quotations and Contracts

Orders are accepted with the understanding that prices may be adjusted to reflect changes in legislation or government rules necessitating price increases through direct taxation, import duties, customs and excise duties, or other factors. Prices are based on current production costs, and the Company reserves the right to pass on wage or material cost increases that occur after contract confirmation. Quotations are valid at the time of issuance, subject to errors and omissions.

5. Prices

All prices are subject to the prevailing rate of VAT where applicable. Prices displayed on the website are estimates based on the final artwork and specifications agreed upon. A final quotation will be provided once artwork and specifications are confirmed.

6. Delivery and Lead Times

While every effort will be made to meet delivery deadlines, delivery dates and lead times are best estimates, and the Company bears no responsibility for losses resulting from delivery delays or errors. All deliveries will be invoiced at the prevailing prices on the day of delivery. Special rush deliveries may be arranged, incurring additional fees such as rush print and delivery charges at current commercial rates. Lead times commence upon receipt of written, "signed off" approval of the artwork by the client.

7. Quantity Variations

The Company considers its contract fulfilled by delivering a quantity within 10% plus or minus of the ordered quantity. Customers will be billed based on the delivered quantity at the contract rate.

8. Claims

Claims related to damages, delays, or partial loss during transit must be submitted in writing to the Company within 5 days of delivery. Claims regarding the quality or quantity of goods must also be made in writing within 5 days of receiving the goods, or they will be deemed compliant with the contract terms. Customers must inspect all goods at the time of delivery and acknowledge receipt. The Company is not liable for damage to goods in transit unless noted at the time of delivery. Claims regarding non-delivery must be submitted in writing within 4 days from the receipt of the invoice.

9. Liability

The Company's liability for any loss or damage related to products is limited to the contract value of the goods, except in cases where product flaws result in death, bodily injury, or property damage. Failure to adhere to claim notification procedures as outlined in clause seven absolves the Company of any liability for losses or damages. These terms and conditions do not affect consumer rights.

10. Cancellation

A charge will apply to all cancelled orders, in addition to fees for work completed up to the date of written cancellation.

11. Overdue Cheques

Goods will not be delivered for accounts unpaid 14 days after the due date. Interest will be charged on overdue accounts at a rate of 5% above the Barclays Bank PLC base rate from the due date until payment is received. This does not preclude the Company from pursuing payment through third-party collections or legal action, with any associated costs charged to the customer.

12. Artwork and Printing

Artwork and printing fees will be assessed as required unless otherwise specified. Some costs include artwork and one-color printing in one position. For additional colors, printing positions, or different quantities, request a detailed quote through the fast quotation form or contact us by phone, fax, or email.

13. Changes to Artwork and Final Artwork Approval

Printing will commence only upon receipt of the Final Artwork approval, which is the sole responsibility of the customer. Extra care must be taken to ensure correct spelling, colours, and other specifications. The Company will notify customers of any adjustments or changes made to the artwork. To finalize the artwork, customers will receive an artwork approval form via email, illustrating how the artwork will appear on the chosen product. This approval must be thoroughly reviewed and signed off in writing by the customer before printing begins. The job will not commence until the Company receives written approval. Customers must promptly report any discrepancies, as the Company does not accept post-completion liability for errors or omissions.

14. Colour Variations

Due to varying materials and imprinting techniques, the Company cannot guarantee an exact match to Pantone numbers or color samples provided by the customer. While every effort will be made to match color references, any additional costs are the customer's responsibility.

15. Force Majeure

The Company shall not be liable for any failure or delay in fulfilling contractual obligations due to causes beyond its reasonable control, including procurement difficulties resulting in higher prices. In such cases, the Company reserves the right to terminate the contract in whole or in part without incurring liability.

16. Customs and Overseas Deliveries

For overseas deliveries, the Company employs reputable carriers such as UPS, DHL, and FedEx. While every effort is made to include customs charges, customers outside the UK acknowledge the possibility of additional fees and delays due to customs. The Company assists in resolving customs issues when possible but does not assume liability for these costs. These terms and conditions represent the entire agreement between the customer and Treehugger Branding Limited and supersede all prior agreements, whether written or oral. Any modifications must be in writing and signed by an authorized representative of Treehugger Branding Limited.